01. general information
All orders will be processed within 1 to 3 business days of receipt, provided we receive payment due, release and stock availability. However, in exceptional cases such as company vacations or sick leave, order processing may take up to 7 business days. We work from Tuesday to Saturday with the exception of Austrian holidays. An order confirmation will be sent by email when your order is placed. Once your package has shipped, we will send you a second email with a final confirmation and instructions on how to track and pick up your package. Shipping costs will be added to your order and displayed at checkout.
02. shipping costs
The flat rate for shipping in Austria is € 6. EU-wide shipping is € 14.40. All packages are sent insured.
03. orders are traceable.
Up-to-date delivery information is available at any time. Please log in to your account to begin tracking. If you do not have an account, all orders are still fully trackable.
04. countries to which we deliver
SABHA currently delivers to the following countries: Austria and the EU.
05. customs and information per country
The European Union
Free shipping. Duties and taxes are included, no other fees.
(Rest of the world. Orders are subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We cannot predict what your special fees will be. If additional charges apply, they must be paid in order for your package to clear customs. Please contact your local customs office for more information).
Important information about returns.
You have to bear the costs for the return.
When shopping online, please be mindful of your consumption. Processing returns has an impact on the environment. Consider this a small step to limit your direct climate impact.
You are entitled to a full refund of the purchased items if the jewelry is in exactly the same condition as you received it. Please note that you are obligated to compensate us if the jewelry item(s) have been devalued by your handling.
Items must be returned to us within 14 days of receipt of your cancellation notice. Refunds for returned items will be made to the original purchaser's credit card or PayPal account within 14 days of receipt of the cancellation notice, provided that we have received the jewelry item(s) or provide proof that the jewelry item(s) were returned to us. Please note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT is included in the refund.
You can use the attached sample cancellation form, but it is not mandatory.
Contact: SchmuckStück by SABHA, Sabina Ebner
Address: Siebensterngasse 41, 1070 Vienna, Austria
Phone number: +43 (0)1 5224226, Email: firstname.lastname@example.org
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back)
- To: Schmuckstück by SABHA/ Sabina Ebner, Siebensterngasse 41, 1070 Vienna, Austria
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of notification on paper)
(*) Delete where not applicable.
To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
07. special orders
You can order some of our jewelry pieces in other sizes or with other gemstones. For this, write us a request via the contact form. We will let you know as soon as possible if it is possible and how long it will take to produce your desired piece of jewelry. We reserve the right to ask for a deposit of 50% of the order value.
Pre-ordered items are delivered in the same way as regular web orders. You will receive a delivery confirmation when the order is ready to ship. Before an order is shipped, full payment for the pre-order must be made.
Please note. You cannot return special orders because they were made especially for you.
1070 Vienna, Austria
Phone: +43 1 522 42 26
Mon: by telephone arrangement
Tue-Fri: 12-19 h
Sat: 11-18 h